FAQ

WHAT DO THE HALL MANAGERS DO?

The Hall Managers have overall management responsibility for the Hall’s buildings, furnishings, and finances; they are responsible for the provision of catering, maintenance, telephone, Internet, housekeeping, and reception services. They assist with the Hall’s commercial activities, including conferences, bed & breakfast, and group bookings.

WHO ARE THE WARDENIAL STAFF?

The Warden and student Senior Members are part-time members of staff, resident in the Hall and responsible for: discipline, residents’ welfare and pastoral care; re-admissions; Hall community and social life; and out-of-hours emergency cover.

The Wardenial staff are here to offer support and guidance if you need it; they can help with problems both inside and outside the Hall, including academic difficulties, medical or emotional problems, social concerns, financial worries, and problems with the behaviour of other residents e.g. noisy neighbours.

The Wardenial staff are all trained as fire marshals; most also have “first aid appointed person” training. The Wardenial staff participate in an on-call Duty Officer rota covering nights and weekends to deal with any emergencies while the office is closed e.g. fire, lost keys, intruders, medical emergencies, injuries, disciplinary problems, emergency maintenance, etc.

WHAT IS THE JUNIOR COMMON ROOM COMMITTEE?

The Junior Common Room Committee is made up of four Hall residents, with elections held in early October: Treasurer, Sports Representative, Social Secretary, and Communications & Charity Representative.

Under the supervision of the Wardenial Team, the Committee organises various social and sporting events, funded by the subscriptions which all residents pay; this income is also used to provide newspapers, games, and TV / DVD equipment.

The elected members of the Committee are your representatives in the Hall, so do let them know about any ideas, suggestions, or concerns you might have about the social programme, clubs, or their use of your subscription fee.

WHEN DO I HAVE TO MOVE OUT?

You are expected to move into Hall the day before the start, and vacate the day after the end of your academic year as determined by your college. You do not have to move out during vacation periods.

CAN I MOVE OUT EARLY?

You are liable for your Hall fees for the whole academic year. No credit will be given for early departure: if you move out before the end of the academic year, you must pay for your room until we find someone to replace you.

WHAT IF I GO HOME IN THE VACATIONS?

You may claim a meal rebate for meals not taken in Hall during the Christmas break only. You must be away from the Hall for five or more consecutive days, and you must have both signed out and handed in your key & access tag before leaving. No credit is given in respect of other services.

CAN I MOVE TO A DIFFERENT ROOM?

It is usually not possible to change rooms. If you are very unhappy with your room, contact the info.lph@london.ac.uk: we may be able to change some of the things you don’t like! From 15th October, once all residents have arrived, the central team do try and support students in changing the type of room/hall, but the logistics of such changes means that, whilst it may be possible, it is at best problematic. Improving where you are may be the best solution.

HOW DO I PAY MY HALL FEES?

Fees for the year are divided into three terms. You will receive one invoice at the beginning of the academic year.  Fees must be paid within two weeks of your initial arrival date. Payment can be made online on hppt://epay.london.ac.uk. Alternatively you can pay by cash, cheque (payable to University of London) or by debit/ credit card to the Bursar’s Office at Lillian Penson Hall, Talbot Square, London, W2 1TT.

WHAT IF I CAN’T PAY MY FEES?

Please talk to the Hall Management as soon as possible; we can usually help (e.g. by allowing you to pay in instalments), but only if you keep us informed. We will not be sympathetic if you ignore invoices and do not communicate with us.

WHEN ARE MEALS SERVED?

Breakfast    
Monday – Friday    08:00 – 09:30
Brunch    
Saturday and Sunday    11:00 – 12:30
Dinner    
Monday – Sunday    18:00 – 19:30

Slightly different arrangements may apply during vacations and on bank holidays. Signs will be put up with details.

WHAT IF I HAVE A LATE LECTURE / SEMINAR?

If you are unable to return to the Hall in time for dinner because of academic commitments (Monday – Friday only), you may request a packed supper instead of a meal in the Dining Room. Packed suppers consist of sandwich, juice, a piece of fruit and yogurt.
Complete a request form and hand it in to Reception before 11:00 on the day the packed supper is required. Packed suppers will be ready to collect at Reception from 19:00.

CAN I HAVE A REFRIGERATOR / TOASTER / MICROWAVE / COOKER / heater IN MY ROOM?

Requests to have a refrigerator will be considered on medical grounds on an individual basis. Mini coolers up to 6 litres are permissible  Cooking equipment, including toasters, microwaves, electric hobs, gas stoves, deep fat fryers, and rice cookers are not allowed for fire safety reasons, and will be confiscated if found. Electric, oil, and gas heaters are also forbidden, as well as candles and incense burners.

I NEED HELP WITH MY TELEPHONE / INTERNET

Report problems with your internet connection to the Service Centre on 020 7862 8092 (Mon 10:00 – 12:00, Wed 14:00 – 16:00, and Fri 10:00 – 12:00).  

HOW DO I REPORT MAINTENANCE PROBLEMS?

Report maintenance emergencies (i.e. those which may pose a hazard) to the Bursarial staff or Duty Officer immediately. Write all non-urgent maintenance problems in the log book at Reception. The log book is checked regularly by the maintenance officer from Monday-Friday, and most reports will be resolved within 24-48 hours. Light bulbs for desk lamps are available free at Reception in return for the old one.

WHAT IF I LOSE MY KEY OR ACCESS FOB?

To get a replacement key and/or access tag: contact Reception. There is a fee of £20 each which is refundable only if you subsequently find the original within 7 days.
In the interest of all residents’ safety, please report any stolen, lost or misplaced keys or access tags immediately. This gives us the opportunity to bar your tag and stop any strangers gaining access to the building.

WHAT CAN I DO ABOUT NOISY NEIGHBOURS?

There should be no noise audible from outside residents’ own rooms between 23:00 and 07:00. If your neighbour is making too much noise, please try to talk to them yourself first. If they do not listen to you, call Reception and ask for the on-call Duty Officer.
We can do much more about noise if we actually hear it for ourselves and speak directly to the person responsible at the time. Write to the Warden if you are finding your neighbour to be persistently noisy.

CAN I HAVE A GUEST TO STAY OVERNIGHT?

You can have an overnight guest for up to 10 nights per calendar month provided that you sign them in using the overnight guest book at Reception.  Any request for a guest to stay for a longer period must be submitted at least a week in advance of any visit, to request advance permission from the Warden.  

Inflatable mattresses are available from Reception. They can only be requested by 11:00 Monday-Friday. Requests for Saturday/Sunday must be submitted by 11:00 Friday.