Rules & Discipline in the Hall

While residing in Hall you are part of a community of other students, staff and members of the University. You are expected to act as a responsible and considerate member of that community. Within Hall you are required to observe the rules and procedures of the Hall and to comply with the terms of the Licence Agreement.

The ultimate aim of the Hall philosophy is to have residents learn to be self-directed and self-disciplined in their behaviour. Sometimes, however, individuals or groups of individuals will abuse their freedom to control their mode of living, and their behaviour will seriously threaten the learning process of the community. In these cases, disciplinary action will unfortunately be necessary. In particular, those who are unable to follow reasonable instructions given by Hall staff and Senior Members, or who are rude or aggressive towards staff, will generally be considered unfit to reside in Hall and will be required to leave.

The Warden has authority to take disciplinary action for misconduct in Hall. The emphasis is on informality, with the object of solving problems quickly, simply and fairly. It is hoped that the great majority of issues can be settled amicably at an early stage, without resort to the procedures set out in the Licence Agreement.

Where formal disciplinary action is required, the Student Disciplinary Procedure set out your rights and the procedure that will be followed.

A link to the student disciplinary procedure can be found here: http://www.halls.london.ac.uk/sites/default/files/files/policies/Student%20Disciplinary%20Procedure%202014.pdf 

Noise

http://www.connaught-hall.org.uk/pages/welfare/noise.html#.Vt7EmE1yZQs 
Noise disturbance generally creates the most dissatisfaction with Hall life, and is the commonest reason for disciplinary action. Connaught Hall is a large hall of residence of mostly first-year undergraduate students in a busy part of London. Nowhere in the Hall can be completely silent. 
We should all be able to study or rest without unreasonable disturbance from others at any time. Residents — or their guests — who are unable to adhere to these guidelines will face disciplinary action and possible removal from the Hall.
You must make no noise audible from outside your room between 23:00 and 07:00.
Excessively loud music and other noise are not allowed at any time of day. The Warden or his nominated Deputy (normally the Duty Senior Member) shall be the arbiter of whether noise is excessive, and his/her decision shall be final.
If your neighbour asks you to be quieter, you must respond politely and cooperatively.


Ear plugs

The Warden strongly recommends ear plugs for sleeping. They do not cancel out all noise, and they do still let your alarm clock wake you up. There will always be some noise in Hall – from traffic outside, people walking home after a night out (on the street or in the Hall), or banging doors along your corridor – that we cannot do anything about. Ear plugs can sometimes just help stop you from being woken up by these brief episodes of noise that otherwise might ruin your night’s sleep.

 
Reasonable expectations 

Some people are particularly sensitive to even low levels of noise and we would advise that a mainly undergraduate hall of residence in central London may not be suitable accommodation in this case. It is not always reasonable to restrict others’ activities to meet the expectations of someone who is especially sensitive to noise.


If you are being disturbed by noise

The Warden understands that noise can cause a lot of stress, anger, and sleeplessness. So we want to help if noise is a problem for you. 
But we can offer effective help only if you follow our well established procedure for reporting noise problems (explained below). 
If you do not follow this guidance, our ability to help you will be severely reduced. 
The University will not consider any claims for refunds or rebates on your accommodation fees because of noise if you have not followed the full procedure - because if you do follow this procedure, the noise will stop.


Noise that could be fixed by building maintenance

If you are being troubled by a part of the building that makes noise (e.g. a pipe, a radiator, or a squeaky door). Please report it in the maintenance book at reception. In most cases, it will be fixed within two working days. If it remains a problem after two working days, then email the Hall suggestion box and it will be followed up at a higher level.  


Nocturnal noise from the courtyard garden or bar 

The garden closes at 23:00. The bar stops serving drinks - and any music is turned down to minimum volume - at 23:00, and should be empty of people and locked up no later than 23:30.
Except when we have a temporary event notice for a late party (not more than 6 times a year), there should never be anyone in the garden after 23:10, and there should never be anyone in the bar after 23:30. Music from the bar should never audible in your bedroom after 23:00. 
You will always know when there is a temporary event notice for an authorised late party because signs are displayed in reception and outside the bar.
If you can hear noise from the bar or garden after 23:10, phone reception (020 7756 8200) immediately and ask that the Duty Senior Member attends to deal with the noise. In addition, in the morning, email the noise reporting hotline (noise@connaught-hall.org.uk) so I can look into why the garden and/or bar are not being closed at the proper time, and take corrective action. Send an email like this every time it happens.


Noisy neighbours

The most common type of noise is that caused by other people. If your neighbours are making too much noise between 23:00 and 07:00, please follow the steps below:

  1. If noise from your neighbour is a rare occurrence (i.e. once or twice a term) and if you feel able to do so, knock on your neighbour’s door and ask them to be quieter.
    1. If the problem is not resolved 10 minutes after you spoke with them, call reception on 020 7756 8200.
    2. If anyone is ever rude to you when you ask them to be quieter, call reception immediately and ask that the Duty Senior Member attends right away.
    3. If you have to speak to your neighbour about noise more than once a month, or if you have spoken to them about noise more than five times ever, it’s time to stop trying this approach and go straight to point 2 below.
  2. If your neighbour is often noisy (i.e. more than once a month, or more than five times ever), or if you don’t feel able to speak with them yourself, please phone reception on 020 7756 8200 and report the noise while the noise is still going on. Reception will normally call the person making noise and tell them to be quiet.
    1. If the problem is resolved within 10 minutes of your call to reception, enjoy a good night’s sleep and in the morning, email the noise reporting hotline (link below) so we can keep a record of what happened and when. In your email, tell us-
      1. where the noise came from;
      2. what the noise was caused by (voices, music, banging, etc.);
      3. what time it was; 
      4. what action you took (did you speak to them first, what time did you call reception...). Send an email like this every time you ever have to call reception about noisy neighbours - that way, we will be able to keep track of how many times there has been noise form the same person or place.
    2. If, 10 minutes after you called reception, it is still noisy, call again and this time ask that the Duty Senior Member attends to deal with the noise. Then, also send an email to the noise reporting hotline giving the information listed in 2a above.

If you have to call reception and email the noise hotline more than once a week, then please contact the Warden to arrange an appointment and discuss the next steps. But be aware that it is almost impossible for the Warden to take effective disciplinary action unless you have called reception - as per point 2 above – at least three times previously. 


Some tips to help you get on with your neighbours 

Our walls, floors, and ceilings are quite thin. It’s easy to cause noise for your neighbour without realising it. Please, whenever you are up after 23:00, think very carefully if what you are doing might be keeping your neighbour awake, especially if you have visitors in your room. The Residents’ Handbook gives the following advice.

Respect others’ needs for quiet time: they may want to sleep or study at different times from you. Being unable to sleep or work when you need to can make you annoyed and stressed, and can seriously impact on your quality of life. You do not want to inflict those feelings on your neighbours.

Be polite and try to help if your neighbour knocks on your door and asks you to quieten down; next time it might be you asking for quiet!

Agree on quiet times with your neighbours, and times when it might be ok to make a bit more noise (not between 23:00 and 07:00, when everyone must be quiet).
Noise travels further than you think, so talk quietly in corridors; and don’t run or shout in hallways or stairwells.

Remember the walls between rooms are thin; and the floors and ceilings transmit sound very easily (most noise complaints are about the room above or below). Please make a conscious effort to think about your neighbours if you have visitors in your room at night.

Subwoofer speakers (with output in the 20-200 Hz range) are prohibited. If a subwoofer is found in your room after a noise complaint, it will be confiscated.

Our doors are heavy and have closer mechanisms to comply with fire safety regulations; so they make a bang when they close. Please try to pull your door closed quietly and pull the handle down so the lock doesn’t click, especially at night so you don’t wake up your neighbours.

In the garden keep noise down at all times: even a little noise here echoes around the courtyard and can disturb people in rear-facing bedrooms.

Outside the front of the building, don’t shout late at night: you can wake up almost half the Hall whose bedrooms face onto the square.

You must be quiet 23:00 to 07:00: no noise at all should be audible from outside your room between these times.

 

Smoking 

All Halls operate a strict non-smoking policy, which includes the interior of the accommodation, courtyards, front steps/patio and balconies and smoking whilst leaning out of a window is not permitted. We ask that when you are smoking outside that you follow legal advice and smoke at least two metres away from any entrances or windows.
Residents are advised that the University does not permit the use of electronic cigarettes on our premises. This is based on advice from the British Medical Association, which highlights the unknown health impact of the devices, the risks of undermining current restrictions on tobacco smoking, and the potential for conflict among staff on the issue. Residents that do not follow these rules will be subject to disciplinary action, which may include fines and could lead to you being ordered to leave the hall.

Drugs and illegal activity

Possession and use of any controlled drugs or intoxicating substances is illegal and is a serious disciplinary offence within the hall. Please note that most new psychoactive substances or “legal highs”, including those that are not yet banned by the Misuse of Drugs Act, are considered by the University to be intoxicating substances. 

Drugs, solvents, and intoxicating substances are injurious to health. If you need further information and advice about drugs or other noxious substances, we recommend you seek advice immediately from any one of the many health and support services, including your own doctor, who can provide professional advice. If you do not know how to contact one of the support services, please ask a senior member of the hall or the Welfare Officer at the University of London Union. The police are interested in patterns of supply of drugs. If you receive unsolicited offers of drugs, or have other information that could be helpful to the police, we encourage you to share this information with them.

The University is unable to tolerate illegal activities by residents. Any resident found conducting any illegal activity will be subject to disciplinary procedures. This means that the resident’s College or Institution and the Metropolitan Police may be informed. Any resident found to be under investigation by the police may be required to reside away from hall until the matter is resolved.

Guests and visitors 

No visitors are allowed beyond the reception area without being collected and signed in by a resident student. Under 18’s are not permitted as overnight guests. Please co-operate with the reception staff when they call you to come and sign in your guests. The reception staff are not authorised to waive the rules for anyone or for any reason.

Your guests must adhere to the same standard of behaviour that is expected of residents. You will be held personally responsible for the conduct of your guests at all times, and consequently you may face disciplinary action for, and be liable for the cost of, any damage or disturbance caused by your guests.

Please note our staff can refuse admission to guests, or to require them to leave the premises at any time. The police may be called to help remove guests who refuse to leave.

Limits on number of guests

You may sign in a maximum of three day-guests at any one time, during the hours of
07:00 – midnight. During term time, residents may have one overnight guest at a time in their room/flat for a maximum of 10 nights per calendar month. Requests for exceptions to this rule must be made as far in advance as possible and at least 48 hours prior to the commencement of any stay: you should never promise others they can stay before securing agreement. Please contact the Warden via email at warden@connuaght-hall.org.uk) to make this request.

Overnight guests must be signed in at reception. If your guest would like to eat on site, guest meal tickets can be collected from reception. No money needs to be handed over at reception for guests or additional meals. You will be sent an invoice for the amount used.

Guests are not allowed in your flat or anywhere in Hall if you are away: if you are on holiday, returned home, or departed at the end of the year, you may not grant permission to any guests to stay. Residents who do not follow these procedures may be charged the full commercial rate for an overnight guest.

For security reasons, you must not give your room key or ID card to anyone else: this specifically includes your guests.

Meals for guests

You can buy meal tickets from reception so your guests can eat in the dining hall. The cost will be added to your account.

Banned items

You must not bring or use any hazardous substances (including, but not limited to, any combustible materials) anywhere in the hall and this includes any materials obtained from University laboratories. The following list of banned items is not exhaustive and the University reserves the right to add or remove any item:

  • Weapons (including replicas)
  • Candles
  • Joss sticks
  • Shisha pipes, bongs, and vaporisers
  • Oil lamps
  • Paraffin, petrol or other flammable liquid
  • Portable heaters
  • Clothes irons
  • Multi-socket block adaptors
  • Chip pans
  • Fairy lights

Compressed gases such as oxygen and nitrous oxide cylinders are not allowed in the hall unless supplied in accordance with a doctor’s prescription and with the prior written permission of the Hall Manager. No animals (including fish) are allowed inside the Hall, except registered assistance animals by prior agreement.

If an item that is deemed to be dangerous (or on the banned list) is found in the accommodation, it will be removed by a member of the Hall Management Team or Warden. You will then be contacted regarding the item.