Housekeeping, Security & Maintenance

Cleaning

Single, single ensuite, and twin rooms are fully cleaned once every two weeks. Signs are posted to indicate on which day your will be cleaned. Please ensure your room is accessible and tidy enough for cleaning to take place. Cleaning is not provided for flats, studios, or double ensuite rooms.
The bathrooms, common rooms, and reception are cleaned every weekday. Bathrooms receive a “light clean” at the weekend.
Your bin will be emptied daily, Monday to Friday, except holidays. Do not leave your bin outside your door, as this may obstruct escape routes and pose a fire hazard.
The rubbish bin in your room is for recyclable waste only. You must separate your waste into recyclable and non-recyclable waste. Recyclable waste should be placed in the metal bin in your room; non-recyclable waste should be placed in the relevant bin kept in the pantry on your floor. Housekeeping staff will not empty the bin in your room if it is found to contain non-recyclable waste.
It is a condition of your contract of residence that the cleaner is allowed into your room each day. We understand that some days you may want to sleep in, and the cleaner will usually respect your wishes, but we expect that this will be no more than one or two days a week

Bed linen

You will receive a bedding pack at the beginning of the year; the pack is yours to keep, and includes a pillow, pillowcase, sheet, duvet, a duvet cover and a towel. You are responsible for cleaning this linen or any other bedding that you may buy for yourself. The Hall does not provide additional towels.

Maintenance

If you notice a maintenance problem in your room or in common areas of the Hall – including things like broken furniture, dripping taps, squeaky doors, etc., – report it at reception in the maintenance request folder; be sure to include a short description of the problem and its precise location. Your maintenance request will be acknowledged by a comment in the maintenance folder the next working day. We endeavour to complete all non-emergency maintenance requests within three working days; we will inform you if your request is likely to take longer to deal with. 
If the problem requires emergency attention (e.g. a water leak or dangerous electrical fault), tell the security officer at reception immediately; do not just write it in the folder! Urgent problems will be relayed directly to the member of staff on duty (in the Hall Office or the Duty Senior Member). If required, a contractor will be summoned to deal with the problem immediately.
Never assume that someone else must have reported a fault or damage: if you see a problem, report it. We cannot correct problems that we do not know about. 
If you are unhappy with our response to a maintenance request, please the problem with the Hall Manager.


Security

You are required to assist with all aspects of safety in the Hall by reporting any matters of concern to the Hall Manager or, in emergencies, to the Duty Senior Member. Be alert to fire and other safety risks at all times.
Be vigilant at all times. Report suspicious behaviour or packages to reception immediately. Always lock your door and close your window(s) when you leave your room. Never lend your ID card or room key to anyone else (not even your best friend!).
Our security staff are here to keep the Hall safe from intruders and to ensure everyone coming into the Hall has a right or a reason to be here. We need you to help us by following some simple rules about access to the Hall. These regulations are designed with your safety in mind so please co-operate with the security officers and do not ask them to waive the rules.
Always show your Hall ID card to the security officer when you enter the Hall; they will not normally open the door for you without seeing proof of residence. If you lose your id card, you can get a replacement from the Hall Office at a cost of £5.
Never admit anyone to the Hall unless you know them; do not let strangers follow you in. Ask security to help challenge anyone who is following you.
Always follow the procedure for signing in your guests, and make sure they sign out. Do not sign anyone in on behalf of someone else: the guest then becomes your personal responsibility – ask yourself if you can really trust them that much.

CCTV

All entrances/exits, as well as some common areas on the ground and lower ground floors, are covered by CCTV.

Lost keys & ID cards

If you lose your room key you can obtain a replacement from reception 24 hours a day. Reception can also take requests for replacement ID cards 24 hours a day. A replacement ID card will be produced by the Hall Management Office the next working day, and left at reception for collection. Please be aware that charges will apply. An invoice will be emailed to you for payment. 
You will be charged £20 for a replacement it you lose or damage your room key. If you lose your room key a second time, we will change the lock at a cost of £40.

Valuables, lost property & insurance

The Hall has no facilities for the retention of long-term lost property. This includes property left in rooms following the date of departure. The University will not act a Bailee if you leave any items in your room. Any belongings left after departure will be disposed of. The University provides a basic policy to insure your personal property within the Hall. You should take out additional insurance to cover your property outside the Hall and high value items not covered under the terms of the basic policy. Visit https://www.endsleigh.co.uk/personal/home-insurance/review-student-cover/ for details of the insurance policy. Please use ‘University of London - Intercollegiate Halls’ as the name of the accommodation provider.